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Card fees

Summary: Card fees are percentage rates that model the card-processing cost of an event and are deducted before revenue is split.

Before you begin

  • You need an event to attach the fees to. Card fees are stored on the event.
  • Card fees must be configured before you can settle an event — the settlement screen blocks submission if an event has no card fees set.

How it works

A card fee is a percentage that represents what it costs to accept a card payment. At settlement, the fee is applied only to the portion of revenue that was paid by card; cash sales never incur a card fee.

You can set card fees in one of two ways:

  • All cards — a single percentage applied to every card payment.
  • By card type — a separate percentage per card brand (Visa, Mastercard, American Express, Discover), plus an Other rate for any brand you didn't list.

When the settlement is calculated, each card payment is matched to a rate using this order of precedence:

  1. The rate for that specific card brand (for example, the Visa rate).
  2. The All cards rate, if no brand-specific rate matches.
  3. The Other rate, if neither of the above matches.
  4. Zero, if none of the above are set — no fee is applied.

A few details worth knowing:

  • The fee is calculated on the pre-tax card amount, so tax doesn't inflate the fee.
  • Cash payments are excluded entirely — no card fee is charged on cash.
  • Gift card and store-credit tenders are treated as non-card and incur no fee.
  • Card payments whose brand can't be identified fall back to the Other rate (or the All cards rate).

Card fees flow into the settlement as a deduction: revenue minus tax minus card fees gives the adjusted gross, which is then divided by your venue & partner splits. Separately, at settlement you decide who ultimately keeps the card fees — the Artist or the Venue — see Tax & CC fee: retained by.

Where to configure it

Card fees are stored on the event, so they can be set wherever you edit the event.

In Shopify Admin

  1. Open the Live Events app and go to an event.
  2. In the event form, open the Credit card fees (%) section.
  3. Choose All cards to set one rate for every card, or By card type to add a per-brand rate (and an Other rate for unlisted brands).
  4. Enter the percentage(s) and save the event.

On the POS

Card fees are not edited on the POS — they're read from the event when you settle. On the Settle event screen, the configured rates feed the calculation automatically, and the card-fee total is shown broken out by card type. If an event has no card fees set, the POS shows a warning ("Define credit card fees for this event before saving a settlement") and blocks submission until you set them in the event form.