FAQ
Summary: Quick answers to the most common questions about selling, attribution, inventory, fees, and settlements in Live Events — each linking to the full article.
In this section
The Troubleshooting & FAQ category covers what to do when something doesn't look right:
- Sales not showing on an event — how POS sales attach to events and why one might be missing.
- Inventory not syncing — why stock counts can look off and how to fix them.
Frequently asked questions
Q: How do sales get attached to an event?
A: POS sales attach automatically. Live Events matches the sale's POS location to the event's venue, and the sale's time to the event's Start/End schedule. You don't tag sales by hand. See Sales not showing on an event.
Q: I rang up a sale but it's not showing on the event. What's wrong?
A: Usually the POS device was on the wrong location, the event's Venue doesn't match, or the event's schedule doesn't cover when the sale happened. There can also be a brief sync delay. Walk through Sales not showing on an event.
Q: Do online (web) orders count toward an event?
A: No. Only POS sales are attributed to events, based on venue and time. See Sales not showing on an event.
Q: What's the difference between a venue and an inventory location?
A: A venue is where an event happens and where sales attribute; an inventory site is a stock location (such as a warehouse) that holds product but isn't where events run. See Venue vs inventory location.
Q: My stock counts look wrong in Live Events. Why?
A: Live Events reads and writes stock through Shopify. The usual causes are a location that isn't assigned to the event, a product that isn't stocked at that location in Shopify, or a short sync delay. See Inventory not syncing.
Q: How do I move stock between locations during an event?
A: Use the Inventory transfers tile on the POS to record stock brought In, topped up (Add), or taken back Out. Live Events writes the result back to Shopify. See Inventory transfers.
Q: How do I set up the device before doors open?
A: Use the Advance event tile to confirm the event, set venue splits and credit card fees, and choose inventory locations. See Advance an event.
Q: Where do I configure fees, splits, and payouts?
A: Money concepts — credit card fees, venue and partner splits, the service fee, comps, what's retained by whom, and payout types — are explained in the Fees, splits & payouts hub.
Q: Where can I see how my events performed?
A: Open Analytics in your Shopify admin for headline metrics and breakdowns by event, venue, and category. See Analytics overview.
Q: I need help with something not covered here.
A: Use Contact support from within the app to chat with our team. For Shopify-side topics such as POS hardware, locations, and inventory tracking, see Shopify Help.