ONELIVE Partners with Order Editing Self-Service Portal Software

About Order Editing

Order Editing is a Shopify app that lets customers update their orders after checkout on the self-service portal—change shipping addresses, add or remove items, or adjust shipping—before fulfillment. It integrates with 3PLs and ERPs to hold orders until the edit window closes, and it enables post-purchase upsells.

Why it matters

• Reduces ~15% of support tickets by letting customers fix mistakes themselves.
• Prevents costly shipping and address errors.
• Improves customer experience with flexibility and control.
• Increases revenue via post-purchase upsell opportunities.
• Helps avoid fulfillment mistakes and associated costs.
• Provides seamless integration and operational control.

Key functions & benefits

• Self-service portal for customers
• Higher order accuracy
• Integrations with e-commerce tools, 3PLs, and ERPs
• Customizable to match brand guidelines

In short, Order Editing helps merchants reduce support load, avoid fulfillment errors, and boost revenue by giving customers control over their orders through the self-service portal.

About the Order Editing & ONELIVE Partnership

We’re excited about this partnership between ONELIVE and Order Editing. It enhances value for our music, sports, and entertainment clients by enabling simple post-purchase order modifications through an easy-to-use self-service portal—reducing support inquiries and increasing upsell revenue.