Ecommerce Account Manager

If you love helping brands grow online and want to work at a company with a stellar culture that serves some of the biggest names in music, sports, entertainment and DTC brands - this is the job for you.

Ecommerce Account Manager Job Overview

We are looking for a full-time account management professional with experience in ecommerce platforms, best practices and successfully managing client accounts. This role will be responsible for managing key ONELIVE client accounts, including hands-on assistance and consulting related to ecommerce technologies, day-to-day online store needs, and identification of growth opportunities. Shopify experience required.

Responsibilities

To be successful in this role, this person must be able to perform the following functions with a high level of proficiency.

• Consistent communication with clients to ensure their needs are understood and addressed to ensure account retention.
• Make sure clients' needs and SLAs are being met and understood by each department in the company.
• Work with prospective and existing clients on ecommerce solutions by providing insights and advice on the services and technologies available.
• Help clients learn the tools and systems available, so they can be more effective in managing and scaling their ecommerce sales.
• Collaborate with internal departments to identify cross-sell/upsell opportunities and manage an internal pipeline of potential clients to meet/exceed quarterly targets.
• Run effective online meetings with clients and internal subject matter experts.

Requirements

The following traits and skills are required for this Ecommerce Account Manager role.

• Proven account management experience
• Track record of success in ecommerce and client account management
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Proficiency with ecommerce tools:
  • Shopify (especially Shopify Plus) including popular apps
  • Marketing platforms like Klaviyo, Sendlane, etc.
  • Shipping & fulfillment platforms (i.e. ShipStation, TechShip, Logiwa, etc.)
  • BigCommerce experience a plus
• Proficiency with administrative and office tools:
  • Gmail, Meet & Google Calendar
  • MS PowerPoint / Google Slides
  • MS Excel / Google Sheets
  • CRM Software (Salesforce, HubSpot, etc)

Benefits & Perks

• Health: Medical, Dental, Vision, Life Insurance, Pet Insurance benefits for you and your family including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) options.
• Retirement: 401(k) program with strong company match.
• Workplace: Work remotely full-time. Equipment provided.
• Time Off: 15 days paid time off per year and paid holidays.
• Other: Occasional access to concert tickets, quarterly and EOY bonus opportunities.

Physical Requirements: Requires prolonged sitting at a desk and working on a computer.

ONELIVE values a diverse, inclusive workforce and we provide equal employment opportunities for all applicants and employees.