Version: 1.1
Last Updated: 08/17/2026

Live Events POS App

Terms of Use

1. Acceptance and Parties

1.1 These ONELIVE POS Application Terms of Use (the “App Terms”) govern access to and use of the ONELIVE point-of-sale application (the “App”), a Shopify-embedded application published by ONELIVE, LLC (“ONELIVE,” “we,” “us,” or “our”). The App Terms form a legally binding agreement between ONELIVE and the merchant entity that installs, accesses, or uses the App (the “Merchant,” “you,” or “your”), together with the Merchant’s personnel authorized to operate the App (“Authorized Operators”).

1.2 By installing the App or clicking to accept these App Terms, the individual accepting represents and warrants that:

1.2.1 the Merchant is an existing client of ONELIVE;

1.2.2 he or she is authorized to enter into these App Terms on the Merchant’s behalf and to bind the Merchant; and

1.2.3 he or she has read, understood, and agrees to these App Terms on the Merchant’s behalf. If the accepting individual does not agree, the Merchant must not install, access, or use the App.

1.3 Acceptance occurs at two levels. First, a Merchant administrator accepts these App Terms on the Merchant’s behalf upon installation of the App. Second, each Authorized Operator must acknowledge and accept these App Terms — including the Acceptable Use provisions in §6 — upon first login to the App. The Merchant is responsible for ensuring that each Authorized Operator completes this acknowledgment before operating the App.

2. Definitions

2.1 The following terms are defined as follows:

“App” means the ONELIVE point-of-sale application, including all software, updates, and documentation made available by ONELIVE.

“Authorized Operator” means an individual authorized by the Merchant to access and operate the App on the Merchant’s behalf.

“Master Agreement” means any services agreement, statement of work, order form, or other commercial terms and conditions executed between ONELIVE and the Merchant governing ONELIVE’s services to the Merchant.

“Merchant of Record” means the party that is the seller of record for a POS Transaction and bears the associated legal and financial responsibilities to the purchaser.

“POS Transaction” means an in-person point-of-sale transaction processed through the App via the Merchant’s Shopify store.

“Shopify” means Shopify Inc. and its affiliates, including the Shopify platform and Shopify Payments.

3. Relationship to Master Agreement

3.1 These App Terms supplement, and are subordinate to, the Master Agreement between ONELIVE and the Merchant. These App Terms do not amend, replace, expand, or limit the Master Agreement. In the event of any conflict or inconsistency between these App Terms and the Master Agreement, the Master Agreement controls in all respects. Where the Master Agreement addresses a subject — including limitation of liability, indemnification, data protection, confidentiality, term, and dispute resolution — the Master Agreement governs, and these App Terms are read to defer to it.

4. License Grant and Scope

4.1 Subject to these App Terms and the Master Agreement, ONELIVE grants the Merchant a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to install and use the App on the Merchant’s authorized devices, solely by Authorized Operators, and solely for the Merchant’s internal business purpose of processing POS Transactions through the Merchant’s Shopify store. ONELIVE reserves all rights not expressly granted. Except as permitted by applicable law, the Merchant may not copy, modify, distribute, sell, lease, or create derivative works of the App, nor reverse engineer, decompile, or disassemble it.

5. Authorized Operators and Account Security

5.1 The Merchant is responsible for all activity conducted through its account and by its Authorized Operators. The Merchant shall ensure that Authorized Operators keep their credentials confidential and use the App in accordance with these App Terms. The Merchant is solely responsible for configuring and controlling operator permissions within the App, including refund, void, discount, and cash-handling authority. Each Authorized Operator must acknowledge and accept these App Terms upon first login before operating the App, as described in §1. ONELIVE is not responsible for the acts or omissions of Authorized Operators.

6. Acceptable Use

6.1 The Merchant and its Authorized Operators shall not:

6.1.1 use the App other than as expressly permitted under these App Terms and the Master Agreement;

6.1.2 process any fraudulent, unauthorized, or unlawful transaction through the App;

6.1.3 circumvent, disable, or interfere with any payment, refund, void, security, or access control of the App;

6.1.4 except as permitted by applicable law, reverse engineer, decompile, disassemble, or attempt to derive the source code of the App;

6.1.5 interfere with or disrupt the integrity, security, or performance of the App or the Shopify platform; or

6.1.6 use the App in any manner that violates applicable law or the rights of any third party.

7. Merchant of Record

7.1 The Merchant is the Merchant of Record for all POS Transactions processed through the App. As Merchant of Record, the Merchant is solely responsible for:

7.1.1 the sale of all goods and services, and all product descriptions, pricing, and availability;

7.1.2 all consumer-facing terms of sale, receipts, and disclosures;

7.1.3 all returns, refunds, exchanges, and cancellations;

7.1.4 all chargebacks and payment disputes;

7.1.5 all consumer-protection, warranty, and other legal obligations owed to purchasers; and

7.1.6 all communications with purchasers.

7.2 ONELIVE is not a party to any POS Transaction and is not the seller of record. The App is a tool that facilitates the Merchant’s transactions; ONELIVE does not set prices, fulfill sales, or assume any obligation to purchasers.

8. Payments and Card Processing

8.1 Payments for POS Transactions are processed by Shopify through Shopify Payments (or the Merchant’s configured Shopify payment provider). As the payment processor, Shopify is responsible for payment processing and for PCI DSS compliance of the payment-processing environment. ONELIVE does not store, process, or transmit cardholder data through the App and does not act as a payment processor, acquirer, or money transmitter for POS Transactions. Card acceptance is governed by Shopify’s payment terms and the applicable card-network rules, and not by ONELIVE. The Merchant remains responsible for its own merchant-level obligations associated with card acceptance under those terms and rules.

9. Taxes

9.1 As Merchant of Record, the Merchant is solely responsible for determining, collecting, reporting, and remitting all sales, use, and other transaction taxes arising from POS Transactions. Any tax calculation or collection functionality in the App is provided as a convenience on an “as is” basis; ONELIVE does not warrant its accuracy or completeness and does not provide tax advice. The Merchant is responsible for configuring tax settings and for compliance with applicable tax law.

10. Data Protection and Privacy

10.1 The processing of personal data in connection with the App is governed by ONELIVE’s Data Privacy Notice and the applicable data processing agreement between the parties (as referenced in or appended to the Master Agreement), each of which is incorporated by reference. The App’s handling of personal data is also subject to the privacy policy made available for the App. The Merchant is responsible for providing all required privacy notices to, and obtaining all required consents from, purchasers.

10.2 De-Identified Analytics. The Merchant grants ONELIVE a non-exclusive, perpetual, irrevocable, royalty-free right to create de-identified and aggregated data derived from the Merchant’s use of the App, and to use that de-identified and aggregated data for ONELIVE’s legitimate business purposes, including operating, analyzing, improving, and developing the App and related services and generating analytics, benchmarking, and forecasting. ONELIVE will de-identify and aggregate such data so that it does not identify, and cannot reasonably be used to identify, the Merchant, any purchaser, or any other individual, and ONELIVE will not attempt to re-identify it. ONELIVE will not sell such data or disclose any data that identifies the Merchant, its purchasers, or any POS Transaction. This right is subject to, and does not override, the applicable data processing agreement, ONELIVE’s Data Privacy Notice, and the Master Agreement.

11. Intellectual Property

11.1 ONELIVE and its licensors own all right, title, and interest in and to the App, including all software, source code, functionality, designs, and associated trademarks, service marks, and logos. No rights are granted to the Merchant except the limited license set out in §4. If the Merchant provides any suggestions, feedback, or ideas regarding the App, ONELIVE may use them for any purpose without restriction, acknowledgment, or compensation to the Merchant.

12. Third-Party Services; Shopify

12.1 The App is built on and operates through the Shopify platform. The Merchant’s use of the App is subject to Shopify’s applicable terms, including the Shopify Terms of Service, the Shopify API License and Terms of Use, and Shopify’s payment and point-of-sale terms. ONELIVE is not responsible for the Shopify platform or any other third-party service, including its availability, security, or the acts or omissions of its provider. The Merchant is responsible for maintaining its own Shopify account in good standing.

13. Availability and Support

13.1 Support and any service levels for the App are as set out in the Master Agreement or an applicable statement of work. Except as expressly provided there, the App is provided on an “as available” basis, and ONELIVE may perform maintenance and may modify, suspend, or discontinue features of the App from time to time.

14. Term and Termination

14.1 These App Terms apply for so long as the Merchant is licensed to use the App. The license and these App Terms terminate automatically upon the expiration or termination of the Master Agreement or of the Merchant’s right to use the App. Upon termination, the Merchant shall immediately cease using and shall uninstall the App. ONELIVE may suspend or revoke access to the App as provided in the Master Agreement or for a material breach of these App Terms.

15. Disclaimer of Warranties

15.1 Except as expressly provided in the Master Agreement, and to the fullest extent permitted by law, the App is provided on an “as is” and “as available” basis, and ONELIVE disclaims all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This section is subject to, and does not limit, the Master Agreement.

16. Limitation of Liability

16.1 Limitation of liability in connection with the App is governed exclusively by the Master Agreement. These App Terms do not establish any separate or additional limitation, cap, or exclusion of liability.

17. Indemnification

17.1 Indemnification is governed by the Master Agreement. To the extent not addressed there, the Merchant shall defend, indemnify, and hold harmless ONELIVE and its affiliates and their respective officers, agents, and employees from and against any claim, loss, liability, damage, or expense (including reasonable attorneys’ fees) arising out of:

17.1.1 the Merchant’s POS Transactions and its obligations as Merchant of Record, including consumer, product, tax, and chargeback claims;

17.1.2 the Merchant’s use of the App in breach of these App Terms; or

17.1.3 the Merchant’s violation of applicable law or the rights of any third party.

18. Governing Law

These App Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-law principles, consistent with the Master Agreement.

19. Dispute Resolution

19.1 Any dispute arising out of or relating to the App or these App Terms shall be resolved as provided in the Master Agreement, and where the Master Agreement contains dispute-resolution provisions, those provisions govern. In no event shall any claim arising out of or relating to the App or these App Terms be commenced more than four (4) years after the cause of action accrues, consistent with the Master Agreement and the limitations period under Texas law.

20. Electronic Communications and Signatures

20.1 The Merchant consents to receive communications from ONELIVE electronically and agrees that all agreements, notices, and other communications provided electronically satisfy any legal requirement that they be in writing. The Merchant agrees to the use of electronic signatures, contracts, and records in connection with the App.

21. Modifications to App Terms

21.1 ONELIVE may update these App Terms from time to time. ONELIVE will make the updated App Terms available and, for material changes, will provide notice. The Merchant’s continued use of the App after the effective date of updated App Terms constitutes acceptance of the changes. This section is subject to the Master Agreement.

22. Miscellaneous

22.1 These App Terms, together with the Master Agreement and the documents incorporated by reference, constitute the entire agreement between the parties regarding the App; in the event of conflict, the Master Agreement controls. If any provision is held unenforceable, it shall be severed and the remaining provisions shall remain in effect. ONELIVE’s failure to enforce any provision is not a waiver. ONELIVE may assign these App Terms consistent with the Master Agreement. Neither party is liable for any failure or delay caused by circumstances beyond its reasonable control. Nothing in these App Terms creates any joint venture, partnership, employment, or agency relationship between the parties.

23. Contact

ONELIVE, LLC
4101 Smith School Road
Bldg. 3, Ste. 300
Austin, TX 78744
United States
legal@onelive.com